At Monthio, we always try to resolve any issues when they arise.
If you think we've done something wrong or believe a mistake has been made, we encourage you to contact our customer support by writing an email to
support@monthio.com or calling us at +45 60 82 88 18 and we will attempt to resolve the issue together.
If a solution cannot be reached, and if you therefore wish to make a complaint, you can contact the Complaints Officer at
complaints@monthio.com. We aim to handle your complaint as soon as possible and in no more than 14 days.
If your complaint to us does not lead to a satisfactory outcome for you, you also have the option to complain to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. Send the complaint through
www.forbrug.dk.
